Frequently Asked Questions

Photo: Little Black Bow Photography

Booking

You have two options:

If you love our work and want to reserve our services, once you’ve checked your date is free, download our booking form and return it to us with a $250 deposit right away. This will secure your date and your spot as a Jade Mcintosh Bride, and a consultation and full quote will follow in the lead-up to your wedding.

Alternatively, you can organize a quote first. Contact us to book in an obligation-free phone consultation with one of our florists, which we will then use to prepare your personalized quote. If you choose to go ahead, your date is secured with a 25% deposit and the balance is due two weeks before the wedding. Once you’re booked in, we’re always here to discuss your flowers and can make changes to the quote up to 6 weeks out from your wedding, when we’re putting together orders and schedules.

We’d recommend getting in touch as soon as you have a date and a venue. For dates in peak periods, we’re receiving enquiries up to 12 months ahead, and in some cases more. As we don’t hold dates until a booking is made and a deposit is paid, it’s best to book early to avoid disappointment. We can make changes to your quote any time from booking up to 6 weeks before your wedding.

We’ve found that during the quoting process, a half-hour phone or face-to-face consultation achieves a lot more in a much shorter timeframe than emailing. It also allows you to ask any questions you have and for both you (the client) and us to get a feel for whether we’re a good fit.

Once you contact us, we will direct you to our secure online booking system, which will allow to to select a consultation time up to 30 days in advance. We can also accommodate Skype consultations for overseas couples.

In the lead-up to your wedding, we’ll keep in touch with you by email so you know exactly where everything is at, and you are always welcome to email us any questions or changes you have – up until about 6 weeks before your wedding, when we start locking our scheduling and ordering down.

You can pay by direct deposit, paypal or credit card (over the phone or in person). Once we’ve prepared a quote for you, our online booking system also accepts online credit card payments. A 3% service fee applies for all Paypal and credit card payments.

Once your deposit is paid you’re booking is confirmed and the balance is due 2 weeks out from your wedding date, but we also accept part payments earlier if you wish to spread out the cost.

Budget

Budgets are just a fact of wedding planning, and yet there’s such a stigma about what things cost in this industry. We think that makes it really hard to plan, which is why we have a pricing guide that gives you a rough estimation on what all the elements of our service cost.

Knowing what your floral styling budget is from the beginning means we can point you in the right direction from the beginning. We can make appropriate recommendations and avoid concepts that we know aren’t going to work for you. We can also pick up early on if your vision for your day isn’t going to be realistic, and work with you to find something that is, that you’ll love just as much! We won’t use the information to upsell you, and we pride ourselves on giving the same level of attention and care to our smallest weddings as we give to our largest.

We also understand that money can be an emotional topic for some couples, and that budgets aren’t always fixed in stone, but even a rough indication is helpful. But if you are uncomfortable sharing up front, or you don’t know yet, that’s fine too – just leave the question blank.

Yes and no. During peak wedding periods (February-May and September-November) we have a minimum spend of $1200 for full-service weddings, which include delivery of flowers to your home or accommodation, and set-up of florals at your ceremony and reception (as required). This can be reached with any combination of bouquets, buttonholes, other personal flowers (corsages, flower-girl crowns, hair flowers), as well as ceremony and reception flowers, and all delivery, set-up and recollection costs.

If you have a smaller budget, that’s absolutely fine! We just ask that you collect your flowers from our studio in Carrington (near Newcastle) on the morning of, or afternoon before, your wedding. There is no cost for pick-up.

Wedding flowers can be as simple or ornate as the rest of your wedding. Our average spend is around $2,500 but we’ve worked on weddings with much smaller and much larger budgets. Our pricing guide includes four real-life examples to give you an idea of what your budget might cover.

During the consultation process, we’ll discuss your budget with you and whether it’s realistic to cover everything you’re after. Our quote will be fully itemized and include all aspects of our service – this makes it easier to see where your costs are and where they could be reduced. We can also include a couple of options for you to choose between.

Once we send our a quote, we’re always happy to discuss and offer alternatives but due to our workload we can only make a limited number of changes to a quote before we ask for a deposit and a booking. Once you’re booked in, we’re happy to make adjustments to your quote right up to 6 weeks out from your wedding, when we start placing orders with our vendors.

While we’ll always try to meet your budget and offer alternatives, we don’t bargain or price-match against other florist’s quotes, as it’s impossible to directly compare different quotes.

While we know pre-organised wedding packages make it easier for brides to budget, we also find that once it gets down to the nitty-gritty every wedding is different. We prefer to work individually with couples and work to your individual needs, so you get everything you want – and nothing you don’t!

Services

We offer a full delivery service, including on-site set-up of ceremony and reception flowers, delivery of bouquets, buttonholes and other personal flowers to your (and your partner’s) accommodation – we’ll even pin on buttonholes if the boys’ suits are available! We also offer a transfer service if you need your ceremony flowers moved to your reception venue, a bump-out service if required by your venue and recollection of hire items in the days after your wedding. In the weeks leading up to your wedding, we’ll contact your venue directly and work out delivery times and logistics, and advise you once they’re confirmed. We do it all so you can spend your wedding day focusing on the important things!

That said, especially for smaller orders, we are happy for you to pick up your bouquets from our warehouse. This can get tricky for ceremony and reception flowers so if you’d like to explore this option it’s best to have a chat with our staff.

Yes we do! We’ll even co-ordinate with your cake suppliers and work in with your hair and make-up schedule.

We love doing floral installations. If you’ve got an idea give us a call and we’ll have a chat.

We work on weddings throughout Newcastle, the Hunter Valley, Port Stephens, and the Central Coast. We can travel further afield but delivery costs tend to make it unrealistic. That said, if you’re anywhere between Sydney and the Mid-North coast, and really really love our work (and we love that you do!) we’ll gladly give you an estimate on those costs.

We have a team of fully-qualified and experienced florists who are involved at all stages of planning – from initial consultations right through to set-up on the day. You can meet our team here. They are all experienced, competent and meet the high standards that have made Jade McIntosh Flowers one of the most sought-after florists in the Hunter Valley for over a decade.

We all work as a team and pride ourselves on our internal communication, so while you’ll have one main contact, all of us will be across your flowers and able to help you with enquiries in the lead-up to your day. Our admin team will also be involved in organising delivery times, confirming payments and can help with small changes to your quote or answering questions.

We do try to plan so the florist you’ve been dealing with will be the one delivering your flowers. This isn’t always possible, but rest assured that whoever delivers and sets up your flowers has been fully briefed, is qualified, experienced and professional, and will go above and beyond to make sure you love the end result.

Yes. Our ever-expanding collection of hire items includes everything from vases, jars and bottles right up to arbours and timber backdrops, by way of timber boxers, vintage buckets and watering cans, birdcages, signage boards, candleholders, table coverings… you name it, we’ve probably got it, or can point you to someone who does. Check out our hire gallery for more info.

If you’re planning an outdoor ceremony or reception and the weather is looking dubious, we’ll wait for advice from you or your wedding co-ordinator as to how to proceed on the day. Most of the time the flowers we’ve designed will work in a wet-weather venue as well, or can be adapted.

For outdoor ceremonies and receptions it’s also worth considering wind – which can make installation difficult, if not dangerous, and makes it harder for flowers to stay put – and heat. Even the hardiest of flowers and foliage struggle in extreme sun and on very hot days we can’t guarantee the longevity of outdoor florals. Sunny days are our favourites, but we’re talking midsummer days with temps in the high 30’s… the kind you’d probably have moved your wedding inside to avoid anyway!

If weather looks like being an issue, we’ll discuss adjustments with you – or your designated contact on the day – and may make recommendations. The final decision is always yours but we can’t be held liable for problems that come up if our advice isn’t taken on board.

We must also ensure a safe working environment for our staff, so reserve the right to refuse to set up installations if the environment is deemed to be dangerous due to rain, wind or heat (or anything else).

There’s an old saying about the best-laid plans and it applies to weddings too! Between us we’ve worked on hundreds – probably thousands – of weddings, so there’s no last-minute glitch we haven’t encountered and had to plan around. It’s part of what we do.

During our initial conversation, and then again closer to the date, we’ll ask you who the best person to contact on the day is – this can be a parent, sibling, or a member of your wedding party, or, if you have one, a venue co-ordinator or wedding planner. This is the person we’ll contact if anything comes up, or if we have to make a tweak to your flowers to suit a change in your set-up, or the weather, so make sure it’s someone whose opinion you trust.

We do recommend that couples minimise their stress on the day by getting someone else to do this, but if it’s going to stress you out more to not know if we have to make a last-minute change, let us know.

Our warehouse is in Doran Street, Carrington, about five minutes from the Newcastle CBD. This is also the home of The Wedding Collective NSW.

Flowers

We work with a variety of wholesalers to source the freshest local and imported stock. We order flowers specifically for each wedding and don’t keep stock on hand, so you know what you’re getting has been specifically sourced for you and isn’t just what we had spare in the coolroom that week.

While we appreciate that many florists like the flexibility and reliability of artificial flowers to augment fresh flower arrangements, we personally use fresh flowers only. We work with flowers that are in-season, for best results – our in-season guide will give you a good idea of what we’ll be working with around your wedding date. This does mean that we are a little at the mercy of mother nature, and sometimes we find ourselves unable to source particular flowers we’ve discussed with you. If this does happen, we will always communicate with you in the lead-up to your wedding and do our best to find the most appropriate replacement.

Our style is lush, rustic, vintage, with modern flair. We love lots of foliage and organic, unstructured arrangements with lots of texture, where the flowers are the stars. Our work is always evolving as we love trying new things and working with flowers in new and interesting ways.

We love creating bouquets and flowers that reflect the personalities of our brides – bespoke creations designed just for you.

We’re constantly updating our FacebookInstagram and Pinterest pages with candid shots and professional photos from recent weddings. You can also have a look through our gallery, which allows you to search by season, colour scheme and venue.

We’ve worked at many wedding venues in the Hunter Valley, Newcastle, Port Stephens and the Central Coast. Just enter your venue into our search to see if yours is one of them!

The Wedding Collective NSW

The Wedding Collective NSW are a group of experience and reputable Newcastle wedding vendors working together from a funky warehouse in Carrington, NSW. We can help you out with Hair & Makeup, flowers, videography, ceremony styling, candles, millinery, catering, invites and more!